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FREE SHIPPING OVER $100 WORLDWIDE 

Frequently Asked Questions

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Welcome to our FAQs page, here you can find answers to our most frequently asked questions from our community

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Frequently

Asked

Questions

Welcome to our FAQs page, here you can find the answers to the most frequently asked questions by our community

  • How often should I groom my pet?
    Refer to any grooming guide on Youtube or consult with our nutritionist via the chat tab.
  • Are there reviews for your products?
    Yes! refer to our reviews page
  • Are your products veterinarian-approved?
    Yes.
  • Are there any promotions or discounts available?
    Stay tuned to our website for discounts and other special offers!
  • How do I track my order?
    Once your order is placed you will receive a tracking number via email.
  • How can I contact customer support?
    Reach out to our customer support via phone call at (716) 477-3512 or through our Contact Us page.
  • What makes your pet food unique?
    Our pet food prioritizes nutrition and is sourced from only the most reputable brands.
  • Can I return a product if it doesn't meet my expectations?
    Yes, we offer a hassle-free return policy.
  • Do you ship internationally?
    Yes.
  • Do you offer products for specific breeds or sizes?
    Yes, we design products for different breeds of any size.
  • Can I subscribe for auto-renewal of pet supplies?
    We are currently working on a subscription program, while we do not have one now we plan to get it up and running in the near future!
  • Can I change my shipping address after placing an order?
    Please contact customer support within 24 hours of placing the order to avoid any confusion or delay.
  • How can I find the right size for my pet's accessories?
    Refer to our size guides.
  • Can I cancel my order after placing it?
    Orders can be cancelled within 24 hours of placing it, contact customer support for assistance.
  • Do you offer gift cards?
    Not at the moment!
  • Do you have a loyalty program?
    Not at the moment, sorry :)
  • Are your products eco-friendly?
    Yes, our products are eco-friendly!
  • Are your products suitable for sensitive pets?
    Yes, we offer products suitable for pets with sensitive skin.
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